The data collected by Caricature-arno.com?
Personal data is any information that can identify you directly or indirectly, such as, for example, name, first name (s), date of birth, age, sex, e-mail address, postal address or telephone number. Depending on the case, Caricature-arno.com processes your personal data, collected directly from you or resulting from the use of the services. Caricature-arno.com is also likely to be the recipient of data that has been collected from you by a third party service provider in connection with the event.
Caricature-arno.com collects and processes the following categories of data:
Data to identify you: First name + Last name + Company
Contact details: Email, mobile phone number
Connection data, use of services: Connection logs, acceptance of the General Conditions, acceptance of the Charter.
Internet connection: When the user connects to the Site, the latter records the IP address, connection logs and validation logs of the General Conditions of Use and Sale, charter acceptance logs, acceptance logs as part of the collection of consent for the use of personal data.
Profile on the Internet: The use of the services provided on the Site (including that of partners) enables a profile to be entered, which may include in particular an email address, a telephone number.
Why does Caricature-arno.com collect and process your data?
The collection and processing of your data allow us to perform the services you want to benefit from, to offer you personalized services and commercial offers that may be of interest to you in the context of a better understanding of your expectations and your requests.
More specifically, the processing of data by Caricature-arno.com has the following purposes:
Welcome, identify and provide services:
Manage access and user / customer identity and authenticate
Verification and authentication of data transmitted by the customer
Manage the follow-up of calls: when you contact our Customer Relations Center, Caricature-arno.com uses an automatic telephone number detection system to save you time, as well as our Customer Relations Center
Store customer or user data as part of the commercial activity of Caricature-arno.com
Satisfy: Manage requests relating to the rights of data subjects. Communicate under customer management
Secure: Prevention and detection of fraud, malware (malicious software or malicious software) and management of security incidents.
Communicate: Subscribe to our Newsletter
Personalization of services by displaying advertisements based on the user’s browsing history, according to their preferences
Site management and optimization – e-marketing activities: we use your data for marketing purposes. These activities include:
Using your contact details to send you regular information about services related to the event. You can unsubscribe from these email marketing communications easily and at any time by clicking on the “unsubscribe” link that you will find in all of our newsletters and communication materials.
Personalized offers created from your information may be offered to you, mobile applications and third party websites / applications (including social networks), and site content displayed to you may also be personalized. These may be offers from Caricature-arno.com, co-branded sites, or other offers from partners that may be of interest to you.
When you participate in other promotional activities (by quiz), certain information will be used for the proper management of these activities.
We may also contact you on other occasions by email, post, phone, or text message, depending on the contact details you have previously provided to us. We also process the requests you send us, in particular, for the following reasons: requests for information, consultations, making appointments and to benefit from offers. If you have not completed your call or received a response in sufficient time, we may contact you to call you back to find out the purpose of your request and to assist you. When you use our services, we may send you a questionnaire or invite you to leave a comment about your experience.
Improvement of our services: we also use personal data for analytical purposes to improve our services, the user experience, the operation and the quality of our services but also to carry out tests and solve problems
Personalization of services by displaying advertisements based on the user’s browsing history, according to their preferences;
Who has access to your data?
The data collected is intended for the internal services of Caricature-arno.com and its subcontractors in order to support the execution of the Services, including trusted third parties for payments by bank card, hosts, service providers of email messaging, providers specializing in fraud detection and authentication services. The data may also be processed by partners of Caricature-arno.com. These are situations where partners are involved in the provision of services. It may also be treatments to which you are offered to consent. The Customer acknowledges and accepts that the provision of services requires the use of third parties:
For hosting and storage purposes: When the site uses the services of partners to provide website creation services. These partners have limited access to the data completed by the user as part of the execution for the purpose of carrying out the services. They have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data.
If required by law, the site may transmit data to respond to claims against the Site and comply with administrative and legal procedures.
If Caricature-arno.com is involved in a merger operation or bankruptcy proceedings, it may be required to sell or share all or part of its assets, including personal data. In this case, users would be informed, before personal data is transferred to a third party.
Non-transfer to third parties other than those specified: As part of the services shared with the partners of Caricature-arno.com, your personal data will be transmitted to the partners only within the framework of the services concerned and in accordance with your authorization. In any case, no repetitive, massive or structural transfer of personal data will be made. Your personal data will not be communicated to any other third party, other than the partners, without your having previously given your consent in this regard, and if this communication is necessary for the provision of the services.
What guarantees does Caricature-arno.com provide to your data?
Collection principle: This data is collected through the various forms on our site and when you contact the Customer Relations Center in a completely transparent manner. The mandatory nature of the information to be provided is generally indicated by an asterisk. In their absence or failing to have them duly completed, Caricature-arno.com will not be able to provide the requested service. The same applies to data collected over the telephone.
Retention period: Caricature-arno.com does not keep your data longer than necessary. The retention period is linked to the service to which they are associated and in any event, for the duration of the commercial relationship and / or fiscal and accounting requirements, management of any disputes, collection needs, criminal activity and in order to prevent possible illicit behavior, to carry out satisfaction surveys and ensure file compliance.
This collection is carried out in compliance with the law, with the declarations made beforehand to the CNIL and the General Data Protection Regulation (RGPD), concerning customers and prospects. We do not collect unnecessary or excessive data. The Data are also subject to duly declared intermediate archiving in order to meet legal, accounting and tax obligations.
Security and confidentiality: We take care of the security of your data just as much as ours. The data collected by Caricature-arno.com and its partners are placed in a secure environment inaccessible to the public so as to prevent any unauthorized access, use, loss, modification, destruction or disclosure. All our data is saved and stored for the time necessary for the management of the commercial relationship and in order to secure the rights of Users / Customers and Caricature-arno.com.
Caricature-arno.com undertakes to implement and maintain, at its expense, an appropriate computer security program, taking into account the state of the art, the costs of implementation and the nature, scope , the context and purposes of the processing of personal data and the risk (of varying probability and severity) for the rights and freedoms of Users / Customers. This program includes rigorous technical and organizational measures. Only people authorized and authorized to process your data within Caricature-arno.com and its partners (qualified staff, host) have secure access to it. Technical and organizational measures can benefit from technological advances and future developments. Consequently, Caricature-arno.com is authorized to use all suitable alternative measures in this regard. However, these alternative measures cannot present a lower level of security than that provided for by law for such measures. Any material changes must be appropriately documented and notified to the Client.
Are your Data processed outside the EU?
Due to the organization of Caricature-arno.com, the User / Client authorizes the Site to transfer, store and process their information within the European Union. By using the Site and telephone services, the user consents to the transfer of his personal data under these conditions.
The data collected may be processed outside the European Union with regard to hosting providers (in particular Google Cloud and Amazon Web Services). In this case, Caricature-arno.com takes the necessary measures with its subcontractors and partners to guarantee an adequate level of protection of your data and this in full compliance with the applicable regulations. The user / Customer also authorizes the Site to transfer the only information listed below to its subsidiaries outside the EU. In any event, said data cannot identify him, namely: first name, date of birth and city. Under no circumstances will this data be stored.
In any case, the site remains responsible. Such transfers are framed by organizational and technical measures to ensure an adequate level of protection of said data.
About cookies and anonymous data
We also collect automatically and declared certain technical and anonymous data from you, in particular the IP address, the dates and times of visit and the pages visited. These data do not allow us to identify you directly or indirectly and are used to better understand the behavior of everyone on Caricature-arno.com sites in order to improve and simplify navigation on these sites.
About IP addresses: we collect and process IP addresses for the purposes of statistics, verification and validation of clicks as part of our activity and control of their use as part of a file declared to the CNIL. These are processed in accordance with the principles of personal data protection defined by the legislation in force.
N.B: The user ID and the configuration of the Site allow you to publish data on your Facebook profile. If you choose to post data, the posts will only be available to those who can see your profile updates on Facebook.
Cookies are used in connection with the use of the site. The user has the option of deactivating cookies from their browser settings. All of this anonymous data is deleted after 13 months.
When you create your profile on the Site, your computer records encoded data sent to it by our services. This data is collected in a small file called a cookie. It is this cookie that allows us to recognize you when you log on to the Site and that allows the personalization of the information provided. However, none of the data concerning you which appears in the session cookie is stored and / or processed by Caricature-arno.com and its partners. We also use security cookies to authenticate users, prevent fraudulent use of login information, and protect user data from unauthorized third parties.
Caricature-arno.com and its partners also use:
- Session cookies, which can be used to maintain user data while browsing, but also across multiple visits.
- Tracking Cookies (Google Analytics) which record coded data to which Caricature-arno.com and its partners do not have access but which allow us to offer you offers on other communication media and to collect statistics for monitoring of the website.
- Marketing cookies: Caricature-arno.com and its service providers use the services of affiliate or web marketing companies, which may place cookies for the purposes of technical statistics, advertising announcements, affiliation services and display of advertising (eg: Google, Facebook…). These companies are likely to place and read their own cookies on which we have no information or sharing.
If you do not want our site to place cookies on your computer, you can:
- Either leave our site
- To avoid storing cookies, you have the option of modifying your browser settings so that it prevents the reception of cookies. You can also delete any cookie already on your computer by accessing the “Options” or “Preferences” of your browser.
We provide you with the following links of the most used browsers, to help you:
- Chrome de Google : (https://support.google.com/chrome/answer/95647?hl=fr)
- Firefox de Mozilla : (https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences?redirectlocale=fr&redirectslug=activer-desactiver-cookies)
- Internet Explorer de Microsoft : (https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies)
- Safari d’Apple : (https://support.apple.com/kb/ph17191?locale=fr_FR&viewlocale=fr_FR)
What are your rights and how can you exercise them?
At any time, you can:
Request a copy of the personal data we hold about you
Notify us of any changes to your personal data, or ask us to change any personal data we hold about you
In certain situations, you can ask us to erase, block or limit the processing of your personal data, or to object to some of our methods of processing your personal data.
In certain situations, you can also ask us to send to a third party the personal data that you have transmitted to us
When we use your personal data following your consent, you have the right, at any time, to revoke it, in accordance with the law in force. In addition, when processing your personal data, in a legitimate interest or in the public interest, you can refuse at any time that we use your personal data subject to the law in force.
You can also ask us at any time to stop receiving advertisements by contacting us directly and free of charge, or by means of the unsubscribe link included in any prospecting that we may send you by email. If you wish to object to the processing of your personal data on the basis of a legitimate interest and no unsubscribe mechanism is available directly, please contact us at contact@Caricature-arno.com
We thank you for informing us immediately of any modification or inaccuracy of your personal data by contacting us.
If we have personal data about you that is not accessible on our site, you can send us your request free of charge. For any request concerning this Charter and the exercise of your rights or if you have a complaint, please contact our Data Protection Officer at the address: contact@Caricature-arno.com. To exercise your rights, you can choose to send your request (indicating e-mail address, last name, first name, postal address and a copy of your identity document):
By email by contacting contact@Caricature-arno.com
A response will be sent to you within one (1) month maximum following the date of receipt of your request.
In the event of a request to delete your data and / or in the event of exercise of your right to request the erasure of your data, we may however keep them in the form of archiving for the time necessary to meet our legal obligations, accounting and tax.